Clear Books will be unavailable for up to 30 minutes tonight (Thursday 29th March 2012) between 23:00 BST and 23:30 BST while we perform an update. Please note this is estimated time and the whole process should take less.
Unscheduled downtime
Update: The log in issue is resolved.
We are currently experiencing a problem with our log in system. Customers already logged into the system will still have access. However, customers wanting to log in are currently unable to do so. We are really sorry about this inconvenience and our engineers are working on a solution right now to resolve the access issues.
Scheduled Maintenance: Saturday 18th February 2012
Clear Books will be unavailable for up to 15 minutes on Saturday 18th February 2012 between 23:00 BST and 23:15 BST while we perform an update.
Temporary alternative login URL
We have a temporary alternative url to log into Clear Books which bypasses our marketing website. Please log in using https://passport.fubra.com/site/cb/login/
Update on unscheduled downtime
We have a cluster of servers, but they depend currently on a single NFS server – and this is the point of failure. Engineers are attempting to fix this as well as set up a new server as an alternative solution.
Unscheduled downtime
We are experiencing unscheduled downtime. Engineers are working on the issue. Please follow updates on twitter.
We have been having this issue intermittently over the weekend. Your data is safe as the db server is not affected. We are working hard to resolve this.
Unscheduled Downtime
We are experiencing unscheduled downtime with our host CatN. Engineers are working on the issue and will update accordingly once they have resolved the issue. We will keep you informed here and on twitter.
The issue is the same one we suffered on Friday. We are terribly sorry that it has happened again so soon.
Update 6:24pm: We’re back up and running.
Unscheduled Downtime
We are experiencing unscheduled downtime with our host catn. Engineers are working on the issue and will update us accordingly once they have resolved the issue. We will keep you informed here and on twitter.
Update: 1:30am The site is running normally.
Scheduled Maintenance: Wednesday 5th October 2011
Clear Books will be unavailable for 30 minutes on Wednesday 5th October 2011 from 21:00BST while we perform a database migration.
Unscheduled Downtime
7:51am Clear Books is experiencing unscheduled downtime. Engineers at our hosting provider Catn are investigating the issue and an update will follow.
7:57am The issue has been resolved.